Can you retrieve data off a hardrive that's not working?

We contract a specialist in data recovery for damaged and failed hard drives, initially assessing the drive, then they will provide a quote. We've had both success and disaster stories. When a computer fails to start, it's not always the hard drive. The Data recovery process involves placing the drive in a USB cradle and connecting it to a functioning system. We can do that right here in the workshop while we're discussing your new backup options.

My computer stopped working during an update? Can you fix it?

Typically yes, though some solutions are more involved and require a backup before implementing. Most of the time, a forced shutdown will do the trick though, it comes with the risk that the computer will not restart correctly and require the more involved solution.

How long does it take to restore a computer from a backup?

Restoration times are entirely dependent on what kind of backup you have and how much data you have. In one instance, we had an entire network (comprised of two physical servers and six virtual servers) up in 8 hours. Single-server systems with a decent backup solution would be 1-2 hours. Complete rebuild with data recovery, perhaps 2-3 hours.

Can you transfer my files to a new computer?

Short answer, yes. Long answer older systems often had larger hard drives, so make sure you've purchased a system that can handle all of your existing data. Also, this doesn't include installed programs. Unless the program is ancient enough to copy the folder and make it work from the folder, you will need the physical or digital media.

About us

Decades of experience helping businesses strengthen, simplify and secure their IT environment

Who we are

A trusted IT partner for modern businesses

totalCom has been helping businesses get the most from their technology since 1992. What began as a hardware-focused business has evolved into a trusted provider of IT support, networking, security, and strategic technology consulting. Today, our team works closely with clients to ensure their IT systems are reliable, secure, and aligned with the needs of modern business.

How we work

IT solutions that work for your business

At totalCom, we provide practical IT solutions designed to keep your business running smoothly. From reliable IT support and network management to security and strategic technology consulting, our team works closely with you to simplify processes, strengthen systems, and make technology an asset - not a headache. Whatever your IT challenges, we help you achieve seamless, secure, and efficient operations.

Why totalCom?

Reliable, secure, and simple IT for your business

We strongly believe that today’s business world demands IT systems, services and seamless technology excellence. We’re passionate about making this happen.

Always ready for a chat

We believe IT services are more than just fixing problems. We’re not just here for you if something goes wrong. We want to build a strong relationship, learn your goals and proactively share ways we can support your success by checking in when we have something that could help you out.

We don't use "geek-speak"

We’re not here to confuse you with corporate jargon. We leave that for the workshop and focus on clear simple explanations, so you always know what we’re doing and how it benefits you and your business.

So much experience

totalCom has been in the industry for more than 30 years. We’ve witnessed technology change dramatically and the businesses we support evolve around it. Our experience means we know what works, what doesn’t, and helps us predict future needs as technology continuously changes around us.

Meet the team that keeps your business running

Daniel

CEO / Director

Steve

Senior Engineer

Jayden

Office Administrator / Junior Engineer

Emily

Junior Engineer

Alistair

Level 2 Engineer

Sue

Financial Assistant

Let’s make IT easier, smarter and more reliable for your business

Keep systems running smoothly day-to-day

Reduce ongoing issues and interruptions

Protect your data and business information

Get clear, honest advice when you need it