At totalCom, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage with our services.

totalCom provides IT support, managed IT services, cybersecurity solutions, and technology services to help businesses keep their systems secure, reliable, and running smoothly.

By using our website, you agree to the terms of this Privacy Policy.

1. Who we are

totalCom
410 Taurikura Drive, Tauranga, New Zealand
help@totalcom.co.nz
+64 7 575 3300

If you have any questions about this Privacy Policy or your personal information, please contact us using the details above.

2. Information we collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Company name
• Job title
• Any information submitted through contact forms, support enquiries, or email correspondence

We may also automatically collect technical information when you use our website, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage data
• Referring website
• Pages visited
• Time spent on pages
• Cookies and similar tracking technologies

If you engage totalCom for IT services, additional business-related information may be collected where necessary to deliver those services.

3. How we use your information

We use your information to:

• Respond to enquiries
• Provide IT support and managed services
• Deliver cybersecurity and technical services
• Improve website functionality and user experience
• Monitor website performance and security
• Communicate service updates or important notices
• Send marketing communications (only where permitted or with your consent)
• Meet legal or regulatory obligations
• Detect, prevent, or investigate security incidents or misuse

4. Cookies and tracking technologies

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site.

These may include:

• Essential website functionality cookies
• Analytics cookies
• Performance monitoring tools
• Security-related cookies

You can control cookie settings through your browser. Disabling cookies may affect website functionality.

5. How we protect your information

As an IT services company, security is important to us.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Measures may include:

• Secure hosting infrastructure
• Access controls
• Encryption where appropriate
• Security monitoring
• Software updates and patching
• Staff access limitations

However, no internet transmission or storage system can be guaranteed 100% secure.

6. Sharing your information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

• Website hosting providers
• Cloud service providers
• IT infrastructure or software vendors
• Analytics providers
• Security monitoring services
• Email communication platforms
• Professional advisers
• Legal or regulatory authorities where required by law

Third parties are expected to protect your information appropriately.

7. Overseas disclosure

Some service providers we use may store or process data outside New Zealand.

Where this occurs, we take reasonable steps to ensure your information receives comparable privacy protections in accordance with the New Zealand Privacy Act 2020.

8. Retention of information

We retain personal information only for as long as reasonably necessary to:

• Provide services
• Meet contractual obligations
• Resolve disputes
• Maintain business records
• Comply with legal requirements

When information is no longer required, it is securely deleted or anonymised where appropriate.

9. Your rights

Under New Zealand privacy law, you may have the right to:

• Request access to your personal information
• Request correction of your personal information
• Ask questions about how your information is handled

Requests can be made using the contact details listed above.

10. Marketing communications

If you subscribe to updates or marketing communications, we may send relevant information about our services.

You can opt out at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

11. Third-party websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

12. Business services & client data

Where totalCom provides IT support, managed services, or cybersecurity services, we may handle information on behalf of business clients.

In those cases:

• We may act as a service provider rather than the primary controller of the information
• Client contractual terms may also apply
• Access to systems or information is limited to what is necessary to deliver services

13. Changes to this privacy policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated effective date.