Support services breakdown

In many support situations, we will endeavour to resolve an issue remotely via Teamviewer to keep travel costs and client downtime to a minimum.

Remote services

Services we can offer while logging into your system from a remote location.

Windows software upgrades and patches for servers and workstations
Network-wide third-party software deployment e.g. Chrome, Adobe Reader
Backup monitoring
Disaster recovery testing
Assistance via Ninja (appealing for our more rural clients as a more timely fix with no travel fees)
Monitoring of critical components of the network customised for the client e.g. monitoring a particular database service
Monitoring and cleaning of 365 email filters for malware and spam

Inhouse services

Services we provide at our offices, usually to save call-out costs for clients.

Hardware repairs and upgrades on servers and workstations
Software repairs/upgrades on servers and workstations
Limited training is usually a pretty specific request
Offsite backup hosting
General consultation

Onsite services

Services we can offer while attending your hardware at your location.

Software repairs and general troubleshooting
Network maintenance - usually incurs an outage, whether network-wide or only the internet and is offered after hours
Manual onsite installation of updates on isolated computers (no externally accessible network)
Site assessments
Meetings about infrastructure

Let’s keep an eye on things

We monitor your systems daily, getting instant alerts when issues arise. From servers to software or storage, we catch problems early - so we can act before they escalate.

Data backups

They say, “don’t keep all your eggs in one basket”, and this is undoubtedly true for digital files. “Backing up” files on your network dramatically reduces your risk of loss during a hardware failure or accident.

Resource sharing

Save money by linking all your computers to shared peripherals such as printers, copiers and scanners. Some software allows access by multiple users on a network, saving you individual license fees.

File sharing

File sharing is the core feature of any network. The ability to transfer information between computers or shared storage devices has resulted in one of the most significant increases in modern age business productivity.

Let’s make IT easier, smarter and more reliable for your business

Keep systems running smoothly day-to-day

Reduce ongoing issues and interruptions

Protect your data and business information

Get clear, honest advice when you need it